“Behind the Curtin” provides an inside look at local homeowners’ beautifully-crafted houses, giving insight into what it takes to renovate, upgrade, and style the most coveted parts of their dream homes. In this video series, industry expert and business owner Joanne Curtin explores local homes while interviewing their owners along the way to better understand their thought processes when making important decisions. Join Joanne to get a look into the world of luxurious real estate one wonderful home at a time.
“Behind the Curtin” Episode 1 – A Wine Room & Kitchen in Milton, Georgia
Katie and Dave Smith live in Milton, Georgia with their two children. Recently, Katie and Dave sold their house in Milton’s Highland Manor that they called home for 14 years to move into a brand-new build in the Sweet Apple neighborhood that they helped design. Prior to moving to Milton in 2008, they lived in Miami, Florida for two years.
Joanne: Why did you pick this area?
Katie: We’re from up north where the seasons change. We didn’t like living somewhere where it was hot all year. My husband Dave’s job, at the time, was such that he could live in Greater Atlanta or South Florida, and we just felt like greater Atlanta was an area that we felt we could relate to more and would be better to raise a family. We didn’t have any kids yet when we moved here and that’s part of why we did.
Joanne: As far as your house that you’re in now, what made you choose your house?
Katie: We were so excited to build and get to start from scratch. We really liked how it’s quiet here, but it’s still close to everything. We’re closer now than we were in Highland Manor to Downtown Crabapple, Downtown Roswell, and GA-400. But we’re tucked back in this quiet little country road type situation. We felt like it was very unique, and when we signed to build this house, they hadn’t even cleared the street yet. We were able to see the other homes and see the big picture of the community with the walking trails and green space built into the development.
Joanne: What do you feel like you did to really improve the value of the house that you built? What do you feel adds value to your house the most?
Katie: We love having the master on Main and it’s kind of in its own little wing. It’s tucked away. I can sleep through noise, and I was never able to do that in the old house. The lot itself, how we’re on a cul-de-sac and it’s at the end of the street. The layout of the house provides nice privacy for the backyard, helping with what we’re trying to achieve with the pool and creating a great little hangout area. The kids have their own space upstairs. They have a lot of space. At their current ages of 10 and 13, they don’t want to be around us all the time. They have their own space which makes them feel like they have independence.
Joanne: Alright, so in this home you did not have a keeping room and in place of that, because you want to use your house wisely, you did a wine room where normally an office or dining room could be. So did you use a designer for that?
Katie: I would say we kind of used a designer overall, that helped us in designing the layout of our home and picking the finishes. She did help us a little bit with the wine room. Dave would tell you that he’s the designer. She worked with another couple a few years ago who did the wine room at a house over on Sibley lane. We had seen these pictures, and knew she had worked on a project like this before. That got it going in Dave’s mind, and then we knew we wanted to have a sitting room like a keeping room. We were going back and forth on whether or not to do the wine wall because it was of course an added expense. Dave, in his mind with the numbers, was like, “Is this too frivolous? Like, can we really do this?” And then, he finally said that if he didn’t do it, he would be mad at himself in a couple of years. It costs more money to do after the fact versus if you do it while you’re building the house, it’s easier.
Joanne: What does that wine room have that you needed?
Katie: It’s a quiet getaway. A quiet space. The wine wall itself is a piece of art. It’s very cozy. We painted it a different color from the color that most of the main living area is painted. We did the wine room and Dave’s office a dark gray that really separates it from the rest of the home. It’s right off the kitchen, but it feels like you’re tucked away and it has a door that goes onto the front porch from one wall. So, you could be sitting in there enjoying a glass of wine or having your morning coffee and then go right outside to the front porch.
Joanne: What was the splurge in your wine room that you said Dave was like, “I don’t know if I want to spend the money. But if I don’t do it, I’ll regret it?”
Katie: It’s a built-in refrigerated unit. It has its own thermostat, it has its own separate unit down in the basement. That’s like the ultimate splurge. In our old home, we had a freestanding wine fridge that you purchase. If we ever move, it stays. It’s part of the house. That was definitely a splurge. I mean, gosh, it’s all splurge. A new house is a splurge. Those sliders, the sliding doors, instead of just a door they go into the wall. Not accordion style – they slide like pockets doors into the wall.
Joanne: Would you say that the wine room is your favorite room? What’s your favorite room in your new house? Dave’s?
Katie: Dave would say it’s the wine room. I love the kitchen.
Joanne: Why would you say that?
Katie: It has a lot of storage and it’s bright. I’m looking at my kitchen right now, and I think it just flows easily. We designed it to flow easily.
Joanne: Anything that you feel like someone should not skimp on?
Katie: I would not skimp on lighting. At least, in the main areas,
Joanne: Lighting meaning expensive fixtures or just more lights?
Katie: The fixtures themselves. If you put a cheap light over the table in your kitchen or something that you don’t like, it is no good. We got to the point where the lighting budget was getting out of control. We did cans in other areas. We’d rather fix the main fixtures in a year than get something cheap and not like it, you know? What else… Appliances! We didn’t skimp on our fridge. We got the nicer fridge. How many times do you use your fridge a day? A lot, right? So I think that for us, it was like let’s not skimp on things in our main living area. I’m fine skimping on my 10-year-old son’s bathroom tile, or the guest room lighting. Those are rooms that get used a small handful of times a year. But when it came to our main living space, I didn’t want to cheap out and then regret it. We didn’t go crazy, but like we made it nice.
Joanne: So what kind of fridge Do you have?
Katie: Oh, it’s a Thermador fridge. But it’s not so much the brand. It’s just this size. It’s the bigger side by side fridge.
Joanne: Are there any materials that you used that you felt like were not trendy, but just worth it, and were non-negotiables?
Katie: We used quartz for all of our tops, even in the bathrooms, which I’m really happy with. Even in the laundry room – it just makes a difference. One other splurge that I forgot to mention from earlier was in our master bath, we have the doors that come all the way down to the floor without the step with the special drain on the sides. So it’s very clean looking and beautiful. We have the engineered hardwood, the wider planks, which I really love throughout the home. And it’s a lighter-color wood. We had darker wood at the old house, which I thought looked pretty. But on these floors, you can’t see the dirt as much and the paw prints from the dog. So when you have an active family, it’s nice to be able to hide dirt and dog hair better. I’m just keeping it real because I don’t feel like cleaning floors every day!
Katie and Dave’s experience in deciding to move, finding the right location to build, and hand-crafting their forever home is something that countless families do every year. That doesn’t mean it’s not special – building a new home is one of the most special things a family can do together. Their openness and great insight into their thought process during the whole experience helps us learn what to look for and what to avoid when it’s our time to upgrade our own living spaces. These helpful homeowners, along with Joanne, help give you a peek Behind the Curtin into the world of luxury real estate. If this insight interests you, subscribe for more video and interview content at www.youtube.com/@curtinteam.
The Curtin Team’s CEO, Tom Curtin and Director of Sales, Christy Smith explain the benefits for first time home buyers in today’s market. One of the biggest advantages of buying a home today is the stability and equity you get. Waiting a year or two can cost you tens of thousands of dollars in equity loss. And as rental rates continue to rise, a fixed rate mortgage payment stays the same. Also, many sellers and lenders are now offering to pay closing costs and buy downs on rates. Large down payments often scare off first time homebuyers, but some loans require as little as 3.5% down. As an example, the down payment on a $400,000 house can be as low as $14,000. And there are many ways to get that down payment including finding places in your budget to cut back and save, loans from family, or loans against a 401K to cover some or all it. The news of interest rate hikes shouldn’t scare off potential home buyers either. If rates go down, refinancing is available and if rates go up, you’ll be glad you locked in a lower rate.
The Curtin Team’s CEO, Tom Curtin and Director of Sales, Christy Smith explain the benefits of mortgage rate buy downs for buyers and sellers. Like many practices in the world of Real Estate, mortgage hacks depend on Buyer/Seller goals, timelines, and preferences. Buy-downs are unique, though, because they offer direct benefits to both Buyers and Sellers in the short term and long term. They allow houses to be sold more efficiently, less stress with high monthly payments for Buyers, and less interest payment over time. If you are in the market to either buy or sell a home, don’t forget that there are ways for you to save money during the process.
What was the last book you read? More importantly – what was the last book you read that helped you and your team succeed at work? Being well read doesn’t just help you in your day-to-day activities. Choosing to learn from established experts and authors helps shorten your learning curve so you can bring practical information and methods to your co-workers, colleagues, and clients. While there’s no substitute for learning by doing, there’s a wide gap in knowledge that favors those who take time to read effective business books over those who don’t. Over the years, I’ve read more than a fair share of business books, and some have stood out more than others. That’s why today I am sharing my top five favorite business books that you will wish you had read sooner.
1. “Rich Dad Poor Dad” by Robert Kiyosaki
Written as a narrative story, this is an easy read. I find this book foundational for any new or recently-started investor to understand what it means to have an investor mindset. It helps distinguish what is truly an asset and liability and how to use money as a tool to create wealth. You don’t have to be born rich to become rich. Instead, there’s a path that just about anyone who is willing to take can follow. In 1999, my wife Joanne read this book and I read it shortly after her. It was one of the reasons Joanne decided to leave her teaching career to become a real estate professional just a year later. It’s the reason we bought our first investment property and created goals around real estate investing. I have a lot of gratitude for this book.
2. “Atomic Habits” by James Clear
This book is about breaking bad behaviors and adopting good ones in four steps with small, incremental, everyday routines that compound into massive, positive changes over time. You can truly change your behavior by following these steps. There are some great hacks here on breaking cravings and creating new habits. These include steps about making new routines easy to start, making them obvious, attractive, easy, and satisfying. 1. Make it obvious – Don’t hide your fruits in the fridge, but instead put them on display front and center. 2. Make it attractive – start with the fruit you like the most so you’ll actually want to eat one when you see it. 3. Make it easy – don’t create needless friction by focusing on fruits that are hard to peel. Bananas and apples are super easy to eat, for example. 4. Make it satisfying – if you like the fruit you picked, you’ll love eating it and feel healthier as a result! The book goes into a lot more detail. I highly recommend it as you can apply these little hacks to make your life better and more efficient.
3. “Unlimited Power” by Tony Robbins
This book is a self-help classic that breaks down how Tony Robbins has helped top performers perform at their highest level and how you can use the same mental and physical tactics to accomplish your biggest life goals. “Unlimited Power” connotes your ability to revamp your life and produce every outcome you’ve ever wanted while generating value for the people around you. There is so much packed into this book that I can’t get into everything. It’s a long read, but it’s worth every page. One key idea is to use modeling – how you can model yourself after others who are more successful to get what they have. We’ve used this tactic in our real estate business as well as real estate investing. The difference between successful people and everyone else is that successful people see “failure” as an opportunity to grow and learn. We model, try new things, fail and learn. Also simple hacks to change your mood with body posture and breathing techniques, it works! And lastly emotional intelligence, how you respond to situations and your emotions, your attitude determines a lot of what you can accomplish.
4. “First Break All The Rules” by Don Clifton
This book walks you through how to be a better manager and debunks a lot of traditional management methods. I enjoy this book because it resonates with my management style, especially being a part of a small team. We are truly a family. Happy and satisfied employees make the company better and treat clients better. Managers can help employees be happier and more satisfied, it starts with caring about how happy and satisfied they are at work and personally. Intentionally design the atmosphere to encourage self-expression, trust, enjoyment, and productivity. A leader sets the goals, and helps guide but ultimately employees will be happier when they can control and have input in how they reach those goals. If you want to help your team grow, you’ve got to get to know them on a personal level. And if you want to know what standard you should hold everybody to, you need to look at your top performers and spend a lot of time with them. I’d recommend this book to someone who just became a manager and feels overwhelmed, or a seasoned executive that wants to learn and play to their employee’s strengths, or anyone that would like to become a great leader at work.
5. “Five Dysfunctions Of A Team” by Patrick Lencioni
This book will teach you how to have a functional team to be more productive and how to avoid back-channel politics. It’s written in an easy-to-read fable and then breaks it down into practical guidelines on how to overcome each of the five dysfunctions. In hindsight, if I had read this book at the start of my team building career, I could have avoided some drama and probably gotten out of business faster with some people we ultimately ended up parting ways with, but not before they caused damage to the team. it could have possibly helped to fix some bad behavior, but I suspect it would have just highlighted it and caused them to opt out sooner, and maybe I’d have a few less gray hairs.
The next time you are asked what the last book you read was, I hope you think back to one of my five suggestions and are able to apply what you’ve learned in the workplace. True leaders and intelligent thinkers know that they don’t know everything, and they know when to look for outside wisdom and advice to pass along to those who rely on them in the business world. These five reads cover everything from financial responsibility and habit building to team chemistry and unlocking your true potential, and I highly suggest that you check them out.
Raise your hand if you know what a 1031 Exchange is.
If you’re a real estate investor, we’re betting YOU’RE raising your hands. Both of them.
We always say that there’s no greater investment than real estate. That’s true whether you’re buying a home in which you can live or whether you’re buying homes to hold as actual investments, not unlike buying stocks or bonds.
Investors—just like The Curtin Team—know that homes are great sources of equity, not to mention boons for their tax returns, paths to greater cash flow, better diversification of their portfolios, and great ways to counter the effects of inflation.
Real estate is a GREAT investment.
But what happens when it’s time to sell an investment property?
That’s a tricky question and if you don’t have a REALTOR who’s well-versed in how to handle these transactions, you could be left holding the bag (which could be woefully free of money).
When you have a REALTOR who understands real estate investment, however, and the intricacies of a 1031 exchange, you’ll be sitting pretty when all is said and done.
With a 1031 exchange, an investor can sell a property, reinvest the proceeds, and defer ALL capital gains taxes. That’s right, ALL. To give an example, if you sold a property and had $200,000 in capital gains, you’d be subject to taxes of around $70,000, meaning you’d only have about $130,000 left to invest in a new property. After making a down payment and assuming an LTV (loan-to-value) ratio of 75%, that means you’d be able to buy a new property worth about $520,000.
But with a 1031 exchange, you’d be able to use the entire $200,000. If you had the same down payment and LTV as we cited in the previous example, you could buy a property worth about $800,000.
If you think the 1031 exchange sounds like a great idea, you’re right.
But it’s crucial—CRUCIAL—that your REALTOR understands the rules and regulations related to these exchanges. If they don’t, you could find yourself in financial hot water, and nobody wants that. There are dates and deadlines to which investors must adhere, or they’re forced to pay penalties.
The Curtin Team is well-versed in 1031 exchanges and understands their ins and outs; we know that when your investments are on the line, there’s no room for error, no time for dilly-dally. We make sure that your investments—your hard-earned money—are protected.
If you’re interested in investing in real estate and have questions, or if you’re thinking of selling an investment property, talk to us. We’re experienced with investors and will make sure your dollars are working as hard as they can for you, and that they’re kept safe.
On a successful real estate team, everyone has a specialized role that aligns with their skills. Agents are talented at contract negotiations and pricing. Administrative teams are talented at paperwork, details, and organization. Marketing specialists are talented at getting houses as much organic exposure as possible. Essentially, every team member provides value to the business by serving clients and always looking to help their teammates when possible. Over the years, many of the Curtin Team’s clients have expressed that they enjoy having a contact available to answer their questions, which is exactly what our team is available to do. Unlike solo agents who might be constantly busy and out in the field showing homes, our staff is in the office and able to help our clients with anything they need throughout the buying or selling process.
Working with a team means you get combined experience, which leads to smoother deals and less headaches. As a team, we invest in the best systems, tools, technology, knowledge, and talent available. We feel the scope of today’s real estate transaction goes beyond one person and that an agent acting on their own can’t possibly provide the level of service needed to get the job done well. This is why clients prefer team interactions, and previously solo agents are so glad they’ve found the right group once they’ve made the switch. An individual real estate agent won’t have the time, cumulative knowledge, or assets required to invest in the best tools and execute the marketing strategies required to give homes maximum exposure and quick selling times, but well-established groups can provide all of these and more.
As an agent working on a team, there’s greater fulfillment developing your inherent skills and being able to trust teammates to work behind the scenes for your clients. Many studies have linked employee happiness with customer satisfaction. A company’s ability to deliver a greater customer experience relies on hardworking team members who always look out for each other. When an agent works on a team, they enjoy a more balanced life. The work is divided and the responsibilities are shared. They can lean into their team for help when things don’t go their way, and they have a support system that brings the peace of mind that is so difficult to find when working alone. And most especially, their clients are happier. The stability, camaraderie, and effectiveness of real estate teams like the Curtin Team make everyone’s lives easier – both our clients and our agents included.
The real estate market is constantly shifting. Do you know how to position yourself for success as a buyer or a seller? Our team of real estate experts will be available to answer your questions on August 10 at 10am (Eastern Time). Dial into our Zoom call and join us for an informative Q and A.
After registering, you will receive a confirmation email containing information about joining the meeting.
When house hunting or making a priority list of improvements for an existing home, most couples will eventually have to compromise. In my 23 years of marriage and 20 years of real estate experience, I have found that most men defer to what their spouse wants first, while making their own private plans for what they really want in their home. When we purchased our own home, I know that my wife Joanne didn’t even notice the built-in speaker systems throughout most of the house, and it was definitely a selling feature for me! In honor of Father’s Day, I’m spilling all of the secrets – here’s Tom’s Top 10 Things Dads Want In A Home.
10. The Shower – We want a spacious shower. It’s not because we need a lot of room, but because we know that our spouse is going to stock the shelves with their products. We need to make sure there’s enough space for our own body wash and shampoo. We also want a great showerhead and good water pressure!
9. The Speakers / Sound Systems – We like our tunes and being in control of the music. Having a speaker system that is beyond a single portable speaker, one that goes throughout the main living areas and out onto the deck, is ideal for any dad who likes to set the vibe of his domain.
8. The Bar – We want a bar area where we can keep that expensive bottle of liquor we are “saving for a special occasion.” It’s also important to have a spot where we can mix a quick drink when friends visit. The ideal bar is either adjacent to or in a comfy room where you can sit and enjoy your favorite beverage with your spouse.
7. The Home Office – When I think of my dream office, the TV show Mad Men is what comes to mind. That means deep wood furniture, leather-bound books on the bookshelf, a box of cigars, and a fully stocked bar. Work hard, play hard.
6. The Garage – We need space for everything from cars and sporting equipment to yard tools and kids’ toys. Having shelves, storage bins, and a workbench turns this space into an organized area instead of a piled-up mess. In a perfect world, the garage floor will have a cool epoxy finish so we are prepared to buy our dream sports car when we hit our mid-life splurge. When it comes to the garage, the bigger the better. We’ll find a way to fill the space.
5. The Kitchen – We enjoy innovations like built-in griddles on a new stove for making the kids pancakes on Saturday morning. Appliances with LCD screens, dual convection ovens, finger swipe screens – we love the technology. A built-in coffee station is also a big yes!
4. The Fireplace – Men love fire. We like to start fires, watch fires, and sit by fires and sit around a fire with family or friends sharing dad jokes. We want a great indoor fireplace, and we would love to have an outdoor fireplace with a seating area, too.
3. The Yard – Men are generally drawn to more space and bigger yards. It’s not because we want to spend all weekend working in the yard, but we do like having a place to go outside where we feel nature around us. If we can occasionally use a chainsaw, that’s a plus.
2. The Outdoor Living Space / The Deck – We want a deck big enough to house a grill and maybe a green egg – a place where we can eat outside as a family and enjoy a cocktail or hang out with friends. Ideally, this deck overlooks our great yard, so we can sit on the deck after working outside all day and appreciate what we’ve done, even if no one else notices the trimmed hedges and freshly cut grass. The icing on the cake is a big screen TV so we can watch the game while grilling and chilling with friends.
1. The Basement – The basement serves as a getaway space – i.e., the man cave. A huge TV and a comfortable seating area are must-haves for enjoying a game or movie. The basement is also the place for us to keep all the stuff that we’re not allowed to have anywhere else in the house. The basement is removed from the rest of the house and doesn’t always fall under the decorative oversight of our spouse, so we can have free reign to hang signed sports jerseys, have a comfortable chair, a ping pong table, or put our favorite piece of furniture from college that we refuse to give up. Lastly, this is a great spot for a home gym. The home gym is where we keep our exercise equipment (hopefully not the kind that was bought at 3:00 AM from an infomercial) whether we use it as often as we’d like or not.
House hunting is made so much easier when you know exactly which features you are looking for. Us dads often don’t seem picky, however there are definitely certain elements that keep us happy in our homes. Most of these revolve around spending time with family and friends, who are the loved ones that make being a dad so great in the first place.
Are higher interest rates going to cause a real estate market crash? We’ve been getting some variation of this question a lot lately. The reality is no one knows exactly what will happen yet there are some fundamental truths to consider. I once heard someone say that an economist is an expert who will know tomorrow why the things he predicted yesterday didn’t happen today. With that, let’s start with some facts.
This year, the Federal Reserve raised its interest rates by half of a percentage point. This is its largest rate increase since 2000 and the first time since 2006 that the Fed has increased rates in back-to-back meetings.
It’s important to understand why interest rates are rising. Primarily, raising interest rates is one of the most powerful tools the Federal Reserve has to control the economy and inflation. During a recent news conference, Fed Chairman Jerome Powell explained “inflation is much too high and we understand the hardship it is causing. We’re moving expeditiously to bring it back down.”
Bringing down inflation without causing a recession is a difficult task that requires careful precision. By raising rates, the Fed hopes to cool the housing market without stopping it altogether – quite the balancing act.
As rates increase for borrowers, some buyers are forced out of the market because they can no longer afford homes that have appreciated so much in value. But interest rates will have to go up significantly to soften housing prices and curb inflation. We don’t expect to see prices go backwards, but they also can’t keep appreciating at 20% per year.
Serious buyers view rising rates as a reason to buy sooner, not to wait any longer. When house hunting, budgeting with a higher rate in mind can be greatly beneficial. For example, base your expected payment assuming that it will eventually have a ½ percentage higher rate. If rates go up, you’ll be in budget, and if they don’t move, you’ll have a cushion built in.
Rental rates have increased, too, so first-time homebuyers are still looking to buy because purchasing a home is less expensive than renting in most cases. The most reliable hedge against inflation is a fixed housing cost in the way of a fixed mortgage. As a renter, there is no protection against rising costs of rent because of very few rent-control laws.
These factors lead many to wonder: Will rising interest rates cause an eventual price crash? With the financial crisis of 2008 still fresh in our memory, it’s easy to see why people might expect home prices to fall. This time, however, there are many differences. I remember back in 2006 when banks were handing out “no doc loans” that asked for your personal finances with no written proof. This created artificial demand by making it easy for just about anyone to “qualify” for a home loan or refinance their current home. Today, purchasers and those refinancing homes face much higher standards and stricter guidelines from mortgage companies. Because of this, purchasers can afford the mortgage they’re taking on and there are less defaults. The speculative buyers who were purchasing homes and reselling them six months later for quick gains are not as prolific as they were in 2005-2007. The price drop seen during The Great Recession was caused mainly by the financial crisis, which led to a foreclosure crisis. When foreclosures flooded the market, prices dropped. The fear of another huge foreclosure event in today’s market is just not as realistic as it was a decade ago.
There’s still a very real housing inventory shortage that is driving demand. Even with higher interest rates, buyers are relocating away from big cities and are viewing Northern Atlanta as valuable. With continued demand, supply issues delaying new construction for the foreseeable future, and relative affordability in housing in our area, we expect rising rates to slow real estate sales somewhat, but they will not be stopping completely any time soon.
You’ve signed the listing agreement and now you’re getting ready to have your home photographed. As a Curtin Team client, you have the benefit of our Home Stylists who provide exceptional home staging services. But there is plenty that you can do to prepare your home before it hits the market.
We all know that staged homes sell for more money. But very few of us have the time or energy to clean and declutter every square inch of our homes. So, let’s focus on the rooms that will make the most impact and get those potential buyers excited to make a great offer on your home. Take a tour of your home as if you were a potential buyer. What stands out to you? It will probably get their attention as well.
Front Porches – staging means cleaning, decluttering, and depersonalizing. Does your front porch feel inviting? Does the front door need to be repaired or repainted? If you have enough room for a seating area, make sure it is clean with fresh cushions and some potted plants. Buyers will feel welcome before they even enter the home.
Living rooms – or whatever is the very first room you see when you walk in the front door. Get the carpets cleaned, dust and declutter shelves and tables, and paint it a neutral color, if necessary. Also, be sure to clean the windows (or have them professionally cleaned).
Kitchens – the number 1 staging rule is to clear those countertops! Time spent cleaning and organizing the kitchen will definitely pay off. Updates to lighting and paint color are worth it too. Something as simple as fresh hand towels can brighten up the space.
Bedrooms – specifically the owner’s bedroom. Minimizing the amount of furniture can help buyers imagine their own items in the space.
The best staging tip we’ve found is to clean, clean, clean. If you do nothing else, that will make your home feel fresh and welcoming.